He got to stop 80% of his customers waiting for him to answer his phone, by sharing a self-service Coshape quotation tool with them.

During the busy times of COVID Joes phones are not standing still.

Fortunately for him one might think. Not so much if it happens every day and when you should be busy fulfilling orders.

Especially for those items that are required by others to keep their business running in a safe manner: For those there are more inbound requests than ever.

All that results in everyone in the business answering phones and emails while getting less done in overall outcome.

‍

It reached a point where we just let the phones ring the entire day and then regular customers started to show up at our workshop to place their orders and because some of them even worried something had happened o us.

Given that most customers use the internet to research before they make a purchase. And they will probably have googled you to get your phone number in the first place anyways. Why not answer their most pressing questions right there on your website? And avoid 80% of the phone calls right away?

And you can even go a step further and show them if their request is possible to manufacture and how their requested product would look like.

Product customizer for your most in demand products

So, instead of answering phones give customers the opportunity to see:

• That yes, indeed this is something we are offering.
• You can order it here right away in a self-service manner, because our phones are running hot.
• These are the dimensions we offer – and yes of course you can try to call us if your requirements are not exactly what we offer online.
• This is all the information we need from you to get you your product.
• This is how your product looks like.
• This is what it costs.
• This is the expected delivery time.

Introducing the Coshape product customizer

• Collect the exact customer specifications you need – every time.
• Provide instant quotes so your customers always know exactly what price to expect and you don’t loose money on the quote.
• Get the CAD data for production you need.
• Give customers a prerender of their exact custom product, making it easier for them to visualize it as if they’ already have it.
• Engage customers with an excellent product experience of yours. And, as the Ikea-effect explains: if you co-create a product, you value the product more.

‍

‍

‍